and service design

From retailers to banks and insurers, we work within all sectors to provide new opportunities. We design with evidence, create concepts people want and help our clients to think out of the box.

What we do

We analyze the existing state,
we design solutions,
we study the effects.
We believe in action.

We study

  • customer experience audit in e-commerce – multi-channel shopping experience research Mystery Customer
  • usability testing
  • analysis of website users’ behavior
  • online survey
  • in-depth interviews

We design

  • exploratory workshops
  • information architecture design
  • prototyping, mock-ups
  • process maps (user flows)
  • graphic design

We optimize

  • e-commerce audit on mobile devices (PWA + UX)
  • shopping path optimization
  • optimization of abandoned baskets
  • research program based on optimization rounds
  • UX support
  • A / B tests

They trusted us

How do people currently solve a problem? Let's chat.

Grzegorz Miśta
CEO e-point Design
+48 509 649 832